Returns & Refunds

  • If your recent purchase arrived defected or damaged, we have a 7-day exchange policy upon receipt of order, subject to the following terms and conditions:
    • Item must be in its original purchase condition with photos taken of the damages of defects
    • or incorrect delivery of products, product packaging must be unopened, unused, unmarked and not defaced in any manner
    • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
    • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
    • Shipping cost associated with the return of the product will be covered by Skingensis for defected or damaged products.

We do not provide refunds or returns for change of mind.

We provide REFUNDS only, for purchases not within Malaysia.

If all the requirements mentioned are met, contact Customer Service at custservice@skingensis.com with your order number and the item you wish to return. Refunds will be made via the payment method used by you.